CMap research consultancy technology, End-to-end CRM tools, Project and resource management software

CMap Consultancies are reluctant to adopt new Technology

1 March 2023

As the world continues to invent and embrace new technologies, a vast number of consultancies are still scrambling to make “patchwork” tools work. But, as more of their competitors become more likely to embrace newer ways of working in the next few years, will their reluctance to adopt new technologies mean they’ll get left behind?

CMap Consultancies are Reluctant to Adopt

CMap: 80% of Consultancies are Reluctant to adopt new Technology

Manchester, UK, 28th February 2023: CMap, the leading provider of industry-tailored project and resource management software, has uncovered the huge potential for consultancies to boost growth and profitability, through technology adoption in the rapidly growing PSA market. With PSA adoption forecast to double in the next three years, they explore how willing consultancies are to embrace new tech solutions and stay ahead of the competition.

A recent study from CMap and Consultancy BenchPress has found that over 80% of consultancies are run using spreadsheets, or a collection of standalone tools, with just 17% using a Professional Services Automation (PSA) system to run their firm.

Despite this, the study also found that consultancies using a PSA system experience significant growth, with higher utilization, better visibility of margin, and an increase in revenue per partner, with PSA adopters generating 7% higher utilization than those consultancies largely using spreadsheets.

The research revealed that over a third of non-PSA users are likely to adopt a PSA system in the next three years, as the PSA market is predicted to double in the same time frame. Recent adopters of PSA systems cited the inefficiency of their “patchwork” of tools and solutions as the main reason for making the jump.

In today’s fast-paced business environment, consultancies need to be open to technology to help them remain relevant while providing a significant boost to their bottom line. With the PSA market set to double in the next few years, now is the time for consultancies to consider the benefits of implementing a PSA system.

These findings show that while many consultancies still use traditional tools and methods to run their firm, they also demonstrate the potential for growth and efficiency gains for those willing to adopt new technology. As the market for PSA systems continues to grow, consultancies need to consider the benefits that these systems can bring to their business.

“Consultancies are rapidly realising it’s time to ditch the spreadsheets and start integrating key project and resource management workflows in a Professional Services Automation (PSA) system,” said Jon Stead, Chief Strategy Officer, CMap. “Optimising utilization is consultancies’ single biggest lever for driving profit, and with clear evidence that PSA adopters generate 7% higher utilization vs. spreadsheets, it is little surprise that PSA adoption is forecast to double in the next three years.”


CMap exists to help professional services companies win more work, deliver it more profitably and make better business decisions. With tens of thousands of users around the world, CMap’s end-to-end CRM, project and resource management software liberates consultants, architects and engineers from endless spreadsheets and disparate systems, providing a single platform for operational success.

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